BCBSGa Pharmacy Program - PPO Members
How do I get additional information about my plan or benefits?
You can verify your benefits using our on-line service, Member Access. You will need to register for a username and password if you haven't already done so. You can also call customer service at the number listed on your member ID card from 7 AM to 7 PM, Monday through Friday (excluding holidays).
How and when can I contact the health plan?
Our friendly, helpful and knowledgeable customer service associates are available to answer your questions from 7 AM to 7 PM, Monday through Friday (excluding holidays). Simply call the customer service number listed on your member ID card for assistance, or email us at websupport@bcbsga.com.
How do I change my name or address?
To change your address, simply call the customer service number listed on your member ID card. Our customer service associates stand ready to help you with your needs. If you need to change your name, you will need to complete a Member Change form and submit legal documentation as well. Customer service can provide you with the appropriate form.
What are your customer service hours?
Our associates are available from 7 AM to 7 PM, Monday through Friday (excluding holidays).
How do I get a provider directory?
You can search our provider directory 24-hours a day, seven-days a week, or you can call customer service and request a printed version be sent to your home or office.
How do I get a list of preferred drugs (formulary information)?
A list of the most commonly prescribed formulary drugs is available on our Web site. This list is updated throughout the year. You can also contact our customer service associates to find if a particular drug is included on our formulary. The phone number for customer service is listed on your member ID card.
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Pharmacy - PPO Members
Mon - Fri: 8:00am - 10pm EST
Sat: 9:00am - 4pm EST